Gemba at PMP – A Powerful Tool for Delivering Customer Satisfaction
By Anthony Romero (Sales and Applications Engineering Mgr.)
Improving the Deep Draw Stamping Process
Gemba is a Japanese term meaning the “real or actual place.” As a preferred deep draw metal stamping company that values efficiency, productivity, and customer satisfaction, Prospect Machine Products (PMP) uses this approach of focusing on the real issues that are impacting the company’s day-to-day operations to promote excellence in the workplace. It is a daily opportunity for PMP leadership to gain valuable insight into the manufacturing process and to identify what ISO 9001:2015 refers to as “opportunities for improvement” (OFIs).
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